Q. The downloaded video won't play in the gallery.

Are videos downloaded from Babyfolio not playing in your phone's gallery? 😢

This may be due to a compatibility issue between the video's storage format and your phone.

🔍 Why does this problem happen?

Videos recorded on the latest smartphones are sometimes saved using high-quality video technologies such as HDR and HEVC (H.265).

These videos may not play properly in the default gallery app on some budget or older smartphones.

💡 Here's what you can do!

💗 The Babyfolio app supports video playback!

Even if a video won't play in your phone's gallery, try viewing it in the Babyfolio app.

💬 Still can't play the video in the app?

If the video won't play in the Babyfolio app either, please contact our Customer Support.